Legal Information

Terms and Conditions

Last Updated: Jan 1, 2024

Global Service

Everything you must know about using our services

Introduction Payments Refund AUP SLA Backup Contact

Last Updated: January 1, 2024 These Terms and Conditions apply to all services provided by Jhapa Technical Pvt. Ltd. with offices in Nepal, UAE, and UK.

Introduction

Welcome to Jhapa Technical Pvt. Ltd. ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website, hosting services, domain registration, VPS servers, dedicated servers, and other IT solutions provided by Jhapa Technical Pvt. Ltd. with offices in Nepal, UAE, and UK.

By accessing or using our services, you ("User", "Client", "Customer") agree to be bound by these Terms.

Eligibility

By using our services, you represent and warrant that:

You are at least 18 years of age

Legal capacity to enter agreements

Authority to bind business entity

Accurate and current information

Services Offered

Jhapa Technical Pvt. Ltd. provides the following services:

Domain Registration

Web Hosting

Cloud Hosting

VPS Servers

Dedicated Servers

Web Development

Digital Marketing

SSL Certificates

Payments, Billing, and Renewals

Visa Mastercard Esewa Khalti ConnectIPS Bank Transfer

Pricing: All prices are listed in Nepalese Rupees (NPR). Subject to change with prior notice.

Billing Cycle: Monthly, quarterly, or annual billing available.

Automatic Renewal: Services auto-renew unless cancelled. Renewal reminders sent 7-14 days before due date.

Late Payment: Accounts overdue by 7 days may be suspended. 10% late fee applies.

Refund Policy

30-Day Money Back Guarantee

We offer a 30-day money-back guarantee on shared hosting plans. Excludes domain fees, addons, and setup fees.

Non-Refundable Services

Domain registration and renewal fees
SSL certificates (once issued)
VPS and dedicated server plans
Setup fees and add-on services

Acceptable Use Policy

You agree NOT to use our services for:

Illegal activities

Child pornography

Spamming/Phishing

Malware distribution

Hacking/Cracking

Torrents/Piracy

Service Level Agreement (SLA)

99.9%

Uptime Guarantee

30 min

High Priority Response

24/7

Expert Support

Data Backup and Loss

Daily backups performed on shared and reseller hosting plans. Retained for 30 days.

Customer Responsibility: You are strongly encouraged to maintain your own off-site backups.

Account Suspension and Termination

We may suspend your account for non-payment, AUP violations, security threats, or excessive resource usage.

Limitation of Liability

To the maximum extent permitted by law, Jhapa Technical Pvt. Ltd. shall not be liable for indirect, incidental, or consequential damages. Total liability limited to amount paid in preceding 12 months.

11-14

Additional Terms

📜 Indemnification

You agree to indemnify and hold harmless Jhapa Technical Pvt. Ltd. from any claims arising from your use of our services or violation of these Terms.

🔒 Privacy Policy

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

⚖️ Governing Law

These Terms are governed by the laws of Nepal. Disputes resolved in Birtamode, Jhapa, Nepal.

Contact Information

🇳🇵

Nepal (HQ)

Bhadrapur Road, Birtamode
Jhapa - 57204

🇦🇪

UAE Office

Dubai, United Arab Emirates

🇬🇧

UK Office

London, United Kingdom